Dear Lucas,

Thank you for notifying us of the oil spill in Las Palmas harbour.

We have been in touch with Las Palmas Port Authority and the correct
procedure for yachts affected is as follows:

1. Request a claim form from the Marina Office.
2. Complete and submit form to the Claims Department of the Port Authority; this can be done via the Marina Office or by going direct to the main Port Authority Building.
3. The Port Authority will register and acknowledge claim.
4. Claimant will be asked to submit an estimate for repairs/remedial work.
5. The Port Authority will then make a collective claim against the offending oil company.
6. After assesment claims will be paid.
   

As I am sure you are aware, this is a time consuming process, and it may
be a long time before any claims are paid.

Whilst I have been told 30 claims have been submitted to the Marina
Office, only 9 have so far been registered at the Claims Department. If
the writer has submitted a claim at the Marina Office they should go
back and make sure it is delivered to the Claims Department.

I am told an insurance assesor went around the anchorage looking at the
damage on Friday.

I hope this helps.

We will shortly post a report on this, and I would appreciate an update
from you as to if/when the oil has been cleaned up.

Many thanks,
Kind regards,

Sue Richards
Site Manager
noonsite